Frequently Asked Questions

Returns & Refunds

I just received my items but they are the wrong size
Please call our toll free number (877-374-3299) for an RMA number in order to return the package. All items must be unworn, undamaged, unwashed, and complete with all original tags and packaging intact. As a special sizing note, we carry different brands of clothing, which in turn are manufactured by different companies. The sizing varies from manufacturer to manufacturer and sizing charts located at each item should be verified.

I just received my items and wish to return them and receive a refund
We offer a full 365 day return policy if you are for some reason unsatisfied with the product. Returns are subject to a 15% restocking fee depending on the circumstances. Shipping charges are not reimbursable. Clothing articles must be unworn and undamaged with all original packaging and tags intact.

I just received my order and it is either damaged or wrong?
If the error is on our part, simply return and we will either refund or replace the item at no cost to you. Please call our toll free number (877-374-3299) for an RMA number in order to return the package. All items must be unworn, undamaged, unwashed, and complete with all original tags and packaging intact.


Shipping

What is your shipping method?
Orders are processed in the order in which they are received and are usually shipped the same or next business day. Weekend orders are processed on the following business day. All orders are shipped via USPS priority mail, on average it takes 4-6 days for customers to receive. FedEx rush overnight delivery barring holiday rush or non-working postal days.

International Shipping
We do ship internationally for most countries. We use USPS global priority, global express, and FedEx. Shipping time varies from 2-10 business days depending on the method.


Operations

Customer Service
Customer Service is our number 1 priority. We not only greatly value our customer satisfaction and appreciation, but also understand that a happy customer promotes a return customer. If you have a complaint for any reason, please don't hestitate to call our management team direct- Atahualpa: 206-240-9445 or Kevin: 760-239-1244 and we will address the issue promptly and effectively.

Feedback Good or bad, happy or sad - we value what our customers are saying! Please email us with any comments, complaints, or ideas on how we can better serve you! Good words of your absolute satisfaction and happiness with us are also very welcome!

What are your hours of operation?
Operators are available Monday thru Friday 9:00 – 6:00 (PST). We are closed Sat & Sun and major holidays.