Frequently Asked Questions

Returns & Refunds

I just received my shirts but they are the wrong size
Simply return the article and we will exchange. Please note this does not apply to custom orders, (please read below in the “custom orders” section) and additional shipping charges will apply. All items must be unworn, undamaged, unwashed, and complete with all original tags and packaging intact. As a special sizing note, we carry different brands of clothing which in turn are manufactured by different companies. The sizing varies from manufacturer to manufacturer and sizing charts located at each item should be verified.

I just received my shirts and wish to return them and receive a refund
We offer a full 365 day return policy if you are for some reason unsatisfied with the product. Returns are subject to a 15% restocking fee depending on the circumstances. Shipping charges are not reimburseable. Clothing articles must be unworn and undamaged with all original packaging and tags intact. Again, custom apparel orders do not apply to the return policy described above. Please read below in the "Custom Orders" section.

I just received my order and it is either damaged or wrong?
If it is our fault, simply return and we will either refund or replace the item at no cost to you. Our return address is:

FridayShirts! -Attn: Returns
8508 SW 166th Place
Miami, Fl 33193


Shipping

What is your Shipping method?
Orders are processed in the order in which they are received and are usually shipped the same or next day. Weekend orders are processed on the following business day. All Guayabera and Havana shirt orders are shipped via USPS priority mail, on average it takes 2-3 days for customers to receive. FedEx rush overnight delivery barring holiday rush or non-working postal days. Hawaiian garments are shipped directly from Hawaii and many times are made to order. They average from 4-7 days to receive, but can also take up to 3 weeks depending on availability. Our warehouses are located in Ohio, California, Hawaii, and Washington. Depending on the shirt styles that are ordered, stock can come from either warehouse or all warehouses.

International Shipping
We do ship internationally for most countries. We use USPS global priority, global express, and FedEx. Shipping time varies from 2-10 business days depending on the method. Free shipping does not apply to Int'l shipping.

Free Shipping
We now offer free shipping on all US domestic orders totaling over $100.
Free shipping is standard USPS Priority shipping only. The free shipping offer does not apply to rush or overnight shipping, discount retail orders, wholesale discount orders, International orders (including Canada), or custom orders.


Operations

Customer Service
Customer Service is our number 1 priority. We not only greatly value our customer satisfaction and appreciation, but also understand that a happy customer promotes a return customer. If you have a complaint for any reason, please don't hestitate to call our management team direct- Atahualpa: 206-240-9445 or Kevin: 760-239-1244 and we will address the issue promptly and effectively.

Feedback Good or bad, happy or sad - we value what our customers are saying! Please email us with any comments, complaints, or ideas on how we can better serve you! Good words of your absolute satisfaction and happiness with us are also very welcome!

What are your hours of operation?
Operators are available Monday thru Friday 9:00 – 6:00 (PST). We are closed Sat & Sun and major holidays.